Senior Director of Operations

About Data and Technology Hub

Data and Technology Hub is an early-stage data, AI, and technology social impact venture funded by The Ballmer Group. We equip place-based leaders with the data, technology, and AI to measure what matters and scale what works — so that where a child grows up no longer determines their future.

Founded in Cambridge, MA in October 2025, our vision is that all communities in the U.S. have the technology tools to measurably advance economic mobility.

Why This Role?

• As a founding team member, you'll help build a national movement — developing technology that solves real community problems alongside The Ballmer Group, one of the most impactful philanthropies of our generation.
• Join the founding team of a mission-driven data and AI venture backed by the Ballmer Group
• Build the systems, rhythms, and infrastructure that allow Data and Technology Hub to execute quickly and reliably
• Serve as the strategic operating partner to the CEO for day-to-day operations and long-term organizational design
• Own the organization's success scorecard and KPIs end-to-end: definition, instrumentation, reporting, and continuous improvement
• Lead an AI-first operating approach — identifying high-leverage opportunities to empower the team and automate internal processes

What You'll Do

Internal Systems & Operations

• Establish the core operating cadence: weekly leadership rhythms, all-hands, quarterly planning, retrospectives, and documentation systems for a remote-first, fast-moving startup
• Build and operate internal structures for cross-functional coordination, organizational governance, and people systems — collaborating closely with the Executive Assistant
• Leverage AI tooling and workflows to drive efficiency and automation in partnership with the technical lead

Organizational Scorecard

• Develop, maintain, and continuously improve the organization-wide success scorecard, including KPI definitions, targets, owners, and review cadence
• Ensure the scorecard drives decisions and accountability across the team

Financial Operations

• Partner with the CEO, financial analyst, and fiscal sponsor to maintain effective fiscal sponsorship structures, compliance, and operational workflows

Consulting / Delivery Operations

• Define and establish the consulting/delivery operations playbook: intake, scoping, resourcing, project management, quality standards, and learning loops
• Begin internally focused and grow into a field-facing leadership role by Year 2, potentially leading the consulting/delivery team

Funder Communications

• Develop funder communications materials: narrative-ready quarterly packs, scorecard updates, and templates
• Lead planning and operational mechanics for twice-yearly success summits with funders and stakeholders

About the Ballmer Group

Ballmer Group is committed to improving economic mobility for children and families in the United States, funding leaders and organizations that reshape opportunity across early learning, K-12 education, college and career pathways, housing, behavioral health, and criminal justice. Co-founded in 2015 by Connie Ballmer and Steve Ballmer. Learn more at www.ballmergroup.org.

About TechSoup

TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, TechSoup has enabled more than 1.4 million organizations in 230+ countries to access technology tools valued at over $19.1 billion. TechSoup Global is the fiscal sponsor of the Data and Technology Hub venture.

TechSoup is an Equal Opportunity Employer committed to equal consideration for all employees and applicants regardless of race, color, creed, gender identity, religion, age, national origin, disability, sex, sexual orientation, citizenship, military or veteran status, or any other characteristic protected by law.

What You'll Bring

• 12–15+ years of operations, strategy, chief of staff, program operations, consulting, or general management experience — spanning early-stage and scaled environments
• Exceptional execution orientation: can translate strategy into plans, run tight operating cadences, anticipate risks, and unblock teams quickly
• Strong analytics and measurement skills: ability to define KPIs, design scorecards, instrument systems, and use data to drive decisions
• Financial fluency and past budget ownership, including forecasting, variance analysis, and communicating financial status to non-finance audiences
• People management experience: hiring, coaching, and performance management across full-time and vendor resources
• Excellent written and verbal communication; can produce funder-ready materials and run high-stakes meetings with confidence
• Deep experience partnering with C-suite leaders and navigating complex, multi-stakeholder environments
• Commitment to economic mobility, equity, and place-based partnership approaches; social impact experience is a plus

Education & Experience

• Bachelor's degree in liberal arts, business, operations, public policy, or equivalent practical experience
• 12–15+ years of relevant operations/strategy experience across early-stage and mature leadership roles
• Experience leveraging AI and agentic technology to drive operational efficiency and implement new ways of working

• Base salary: $200,000–$240,000 commensurate with experience & location
• Annual merit bonus eligibility
• Comprehensive medical, dental, and vision benefits, including optional HSA and FSA
• Mental health and wellbeing, preventative care, life and disability coverage
• Dependent care, pet insurance, and transportation benefits
• Retirement savings plan and employee assistance program
• National holidays and paid time off
• Onboarding stipend and annual professional development opportunities (subject to manager approval)
• Home office setup support — every team member can create a motivating, work/life-friendly environment
• Office space available upon request for team members in or near Kendall Square / Cambridge, MA
• 25% travel supported, including team meetings in Boston and Seattle, industry events, and field visits
• Founding team role with direct impact on a national, mission-driven initiative backed by The Ballmer Group