AI Initiatives Product Manager

We are seeking an experienced Product Owner to lead AI transformation initiatives across Brilliant Earth's business operations. This strategic role will drive the integration of AI-powered workflows throughout our organization, working closely with cross-functional teams to identify opportunities, define requirements, and deliver solutions that enhance our business and customer experience.

Key Responsibilities:

AI Strategy & Vision:

• Develop and maintain the product roadmap for AI initiatives across all business lines including e-commerce, operations & supply chain, sales, customer service, marketing, and HR
• Identify high-impact opportunities where AI can transform existing workflows and create new capabilities
• Partner with executive leadership to align AI initiatives with company strategic objectives and mission

Cross-Functional Collaboration:

• Work directly with business stakeholders across most departments to turn pain points into AI-enabled solutions & capabilities
• Translate business needs into clear product requirements and user stories for AI solutions
• Facilitate workshops and discovery sessions to uncover automation and optimization opportunities

Product Development Leadership:

• Own the product backlog for AI projects, prioritizing features based on business impact and technical feasibility
• Lead, steer, and champion the implementation and success of BE's custom-built unified agentic AI platform & framework
• Define acceptance criteria and success metrics for AI-powered features and workflows
• Partner with engineering teams to ensure successful delivery of AI solutions
• Conduct user acceptance testing and gather feedback to iterate on AI implementations

Stakeholder Management:

• Serve as the primary liaison between business teams and technology teams for AI initiatives
• Communicate project status, timelines, and outcomes to stakeholders at all levels
• Manage expectations and provide regular updates on AI transformation progress

Tools and Tech Stack

· Salesforce, NetSuite, Domo, Okta, Microsoft365, Oracle HCM

• Bachelor's degree in business, Technology, or related field
• 5+ years of product management experience with at least 2 years focused on AI/ML products
• Proven track record of successfully delivering complex, cross-functional technology initiatives
• Strong understanding of AI/ML capabilities including natural language processing, computer vision, predictive analytics, and automation workflows
• Experience working with business stakeholders to identify and prioritize digital transformation opportunities
• Excellent communication skills with ability to translate technical concepts for non-technical audiences
• Proficiency in product management tools (Jira, Confluence, Road mapping tools)
• Technical background or ability to work closely with data science and engineering teams
• Experience with agile development methodologies and user-centered design principles
• Knowledge of data privacy regulations and ethical AI practices

Preferred Qualifications:

• Experience with AI platforms and tools
• Demonstrable ability to build custom agents and MCP tools
• Background in jewelry, luxury goods, or sustainability-focused businesses
• Experience in e-commerce, retail, or consumer goods industries

Career Growth: We want to see you sparkle! Through regular 121's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

Diverse, Mission-Minded Team: We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.

Lifestyle Spending Account: At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!

Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.

Employee Discounts: As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.

Mental Wellness Perks: We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!

Giving Back and Volunteer Opportunities: In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

Medical, Dental, and Vision: We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!

401k Match: We know that saving for the future is important. That's why we offer a generous 401k match.

Flexible Time Off: We know it's important to recharge and relax – we offer flexible time off to our team.

Parental Leave: We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.

Disability and Life Insurance: 100% employer paid.

Pre-Tax Commuter Benefits.