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    Challenges/Plus AI/General/AI Business Operations Lead

    AI Business Operations Lead

    Business Operations
    Process Design
    Systems Thinking
    Analytics
    Automation
    SaaS Operations
    Estimated Time:
    7 minutes
    Status:Not started

    What You'll Be Doing

    Plus AI helps professionals create presentations faster using AI inside PowerPoint and Google Slides. The company is growing quickly, with thousands of new users every month --- but internal processes haven't scaled as fast as customer demand.

    The founders have asked you to design a lightweight system that helps Plus AI handle growth efficiently across three areas:

    1. Template Production --- As new slide templates roll out weekly, there's no consistent tracking of what's shipped or how they perform.
    2. Enterprise Onboarding --- Each large customer currently gets a unique onboarding experience, making it hard to measure what's working.
    3. Revenue & KPI Reporting --- Data for revenue, refunds, and usage comes from multiple systems and is manually consolidated each week.

    You have limited engineering time (1 day per week from a developer) and no additional headcount for now.

    Create a one-page "Operational Playbook Summary" showing which system you'd build first and how, then record a video walking through your thinking.

    What You'll Accomplish

    Demonstrate systems thinking and ability to prioritize high-impact work

    Design scalable processes with limited resources

    Apply automation and AI tools strategically

    Build repeatable systems that don't require constant oversight

    Define and track metrics that indicate system health

    How Your Work Will Be Scored

    Systems Thinking & Prioritization - 40%Execution & Process Design - 35%Communication & Clarity -15%AI Usage Transparency - 10%

    What to Submit

    Please submit:

    1. Written Artifact (1 page): Your "Operational Playbook Summary"
    2. Video Recording (7-10 minutes): Introduction + walkthrough of your approach
    3. AI Usage Declaration:

    At the end of your video or in a brief note, please include:

    ☐ I did not use any AI tools

    ☐ I used AI tools (briefly describe how, including prompts and edits)

    On this page

    Top of Page
    What You'll Be Doing
    How It's Scored
    What to Submit