Turning AI Ideas into Measurable Impact
Define and prioritize one AI initiative that improves efficiency or customer experience
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What You'll Be Doing
Scenario — "AI Transformation, One Workflow at a Time"
Context: Brilliant Earth's mission is to create a more transparent, sustainable jewelry industry.
As part of its digital transformation, the company is building an internal AI platform to streamline operations, enhance customer care, and improve e-commerce experiences.
Leadership has asked your team to identify and define one high-impact AI use case that can be delivered within the next quarter.
It should either:
- Save time or reduce manual effort for an internal team, or
- Improve customer experience through faster or more accurate responses
Your Task:
You'll need to:
- Choose one specific workflow or process that AI could improve (e.g., product recommendations, repair-request triage, or supplier communications).
- Define what the AI solution would do, how it would fit into existing systems, and how you'd measure its impact.
- Outline how you'd gain stakeholder buy-in and handle risks (e.g., accuracy, privacy, or brand tone).
Record a video walking us through your approach, and submit written artifacts for your initiative brief and rollout plan.
Challenge Guidelines
- Video Response: 7–10 minutes (continuous recording, one take)
- Written Artifacts: Two short documents (max 1 page each)
- Scenario: Define and prioritize one AI initiative that improves efficiency or customer experience at Brilliant Earth
- AI Usage Declaration: Required
What You'll Accomplish
Identify high-impact AI opportunities in business operations
Define clear MVP scope and success metrics
Navigate cross-functional stakeholder alignment
Balance innovation with risk management
Communicate technical concepts to non-technical audiences
How Your Work Will Be Scored
What to Submit
Submission Artifacts
Maximum Number of Artifacts: 3
Required Submissions:
- AI Initiative Brief (Required)
- Format: PDF or Document
- Length: 1 page maximum
- Describe your proposed initiative in plain language
- Include:
- The workflow or problem: What's inefficient or repetitive today?
- The AI opportunity: What could be automated, predicted, or improved?
- The MVP scope: What the first version would do (and what it won't)
- Impact & success metrics: How you'd measure improvement (time saved, CSAT, accuracy, etc.)
- Technical requirements: What you'd need from engineering (data, APIs, integrations) and estimated level of effort (small/medium/large)
- This is your one-pager to pitch to leadership for greenlight
- Rollout & Risk Plan (Required)
- Format: PDF or Document
- Length: 1 page maximum
- Outline how you'd safely and effectively roll out your initiative:
- Key teams or partners involved
- Risks or ethical considerations (e.g., bias, privacy, brand tone)
- How you'd test and iterate before scaling
- One simple dashboard or KPI you'd track post-launch
- Keep it pragmatic — show how you'd balance speed and caution
- Video Recording (Required)
- Format: MP4
- Length: 7-10 minutes (continuous recording, one take)
- Must include all three components detailed below
Submission Guidelines
Video Requirements:
Your 7-10 minute video must include ALL three components:
1. Introduction (1-2 minutes)
- Share one example of a time you helped a team or organization adopt a new technology or workflow successfully. What made that rollout effective?
2. Traits Assessment (2-3 minutes)
Which of these situations sounds more like the kind of challenge you thrive in — and why?
- Scenario A — "The Thursday Workshop" (Execution): You're leading a hands-on workshop with the Customer Care and Sales teams. The goal is to find one workflow to automate using Brilliant Earth's internal AI assistant. The group identifies email triage as a candidate — but it's messy: multiple CRMs, variable tone, and sensitive language about orders. You have two days to define the MVP: what the assistant should do, what data it needs, and how you'll measure success. Would you enjoy focusing on that kind of near-term, well-scoped problem?
- Scenario B — "The Vision Sprint" (Discovery): You're working directly with leadership to define the AI roadmap for the Operations & Supply Chain organization. There's no clear starting point — you'll need to talk to multiple teams, uncover bottlenecks, and propose a phased strategy for where AI can make the biggest impact over six months. Would this open-ended, strategic discovery challenge energize you more?
After answering, explain: Which scenario did you choose and how does that reflect your PM style — are you more execution-focused or strategy-focused?
3. Challenge Response (3-5 minutes)
Walk us through your approach to the scenario. In your response, be sure to specify:
- What specific AI initiative would you start with?
- ONE primary success metric you'd track, the target number/improvement you'd aim for, and how long it would take to see results
- How would you define success and measure its impact?
- How would you manage cross-functional alignment and de-risk the rollout?
AI Usage Declaration:
At the end of your video, please state:
- ☐ I did not use any AI tools
- ☐ I used AI tools (briefly describe how, including what you changed or edited)
AI Initiative Brief
Format: .pdf, .doc, .docx, .rtf, .txt, .md
Describe your proposed initiative in plain language. Include:
- The workflow or problem: What's inefficient or repetitive today?
- The AI opportunity: What could be automated, predicted, or improved?
- The MVP scope: What the first version would do (and what it won't)
- Impact & success metrics: How you'd measure improvement (time saved, CSAT, accuracy, etc.)
- Technical requirements: What you'd need from engineering (data, APIs, integrations) and estimated level of effort (small/medium/large)
This is your one-pager to pitch to leadership for greenlight.
Sign in to upload files
Rollout & Risk Plan
Format: .pdf, .doc, .docx, .rtf, .txt, .md
Outline how you'd safely and effectively roll out your initiative:
- Key teams or partners involved
- Risks or ethical considerations (e.g., bias, privacy, brand tone)
- How you'd test and iterate before scaling
- One simple dashboard or KPI you'd track post-launch
Keep it pragmatic — show how you'd balance speed and caution.
Sign in to upload files
Video Recording
Format: .mp4, .mov, .webm
Record a continuous, one-take video covering ALL of the following:
1. Introduction (1-2 min)
Share an example of a time you helped a team or organization adopt a new technology or workflow successfully. What made that rollout effective?
2. Traits Assessment (2-3 min)
Which of these situations sounds more like the kind of challenge you thrive in — and why?
- Scenario A — "The Thursday Workshop" (Execution): You're leading a hands-on workshop with the Customer Care and Sales teams. The goal is to find one workflow to automate using Brilliant Earth's internal AI assistant. The group identifies email triage as a candidate — but it's messy: multiple CRMs, variable tone, and sensitive language about orders. You have two days to define the MVP: what the assistant should do, what data it needs, and how you'll measure success. Would you enjoy focusing on that kind of near-term, well-scoped problem?
- Scenario B — "The Vision Sprint" (Discovery): You're working directly with leadership to define the AI roadmap for the Operations & Supply Chain organization. There's no clear starting point — you'll need to talk to multiple teams, uncover bottlenecks, and propose a phased strategy for where AI can make the biggest impact over six months. Would this open-ended, strategic discovery challenge energize you more?
After choosing, explain how that reflects your PM style — are you more execution-focused or strategy-focused?
3. Challenge Response (3-5 min)
Walk through your approach, specifying:
- What specific AI initiative would you start with?
- ONE primary success metric, target number/improvement, and timeline
- How you'd define success and measure impact
- How you'd manage cross-functional alignment and de-risk the rollout
4. AI Usage Declaration
At the end, state whether you used AI tools and how.
Sign in to upload files
Create a free account to upload your work. Your progress saves as a draft until you submit.
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